Return Policy

Digital Products

Due to the nature of digital products, all sales are final once the digital files have been delivered. Digital products cannot be returned or refunded after delivery, as they can be easily duplicated.

Refund Policy

Refunds may be considered in the following circumstances:

• If the digital product received is significantly different from the description provided
• If the digital files are corrupted or unusable
• If there was an error in processing your order

Refund requests must be submitted within 7 days of purchase. To request a refund, please contact us with your order details and reason for the refund request.

Custom Services

For custom illustration services, refunds may be available if work has not yet commenced. Once work has begun on a custom project, refunds will be prorated based on the amount of work completed.

Processing Refunds

If your refund request is approved, we will process the refund to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact for Returns

If you have questions about returns or refunds, or if you believe you are entitled to a refund, please contact us at:

Email: contactus@shrixxenpraxau.world

Address: 11 Mayoral Drive, Auckland Central, Auckland 1010, New Zealand

Please include your order number and details about your request when contacting us.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.